LEADING THE INDUSTRY WITH OUR 2-1-3 TOOL SERVICE PROMISE
When you buy a Hilti tool, you get more than just a tool. You also get the super fast Hilti tool repair service. At Hilti we’ll repair your Hilti tool within 3 days or your repair will be free of charge.
We’ll even pick it up at your jobsite and return it to you onsite as well. Just contact us by phone or online and we’ll do the rest. Every Hilti tool is registered, so purchase order is not required.
Super fast. Pleasantly predictable. Incredibly simple.
2 YEARS NO COST WARRANTY
Up to 2 years wear & tear coverage
We will repair your tool completely free of charge for up to 2 years from the date of purchase. This includes damage resulting from normal wear and tear. You don't have to pay for spare parts, labor cost, pick up and delivery charges.
After the wear & tear period, the cost of paid repairs are capped at our repair cost limit (RCL) for the remaining warranty period.
Battery will be replaced for free if the capacity is below working level within warranty to ensure your productivity
1 MONTH REPAIR WARRANTY
Our 1 month repair guarantee
If your tool breaks down within 1 month of a paid repair, we will repair it free of charge. This also covers
wear and tear
free pick-up and delivery
Confidence in our world class repair service
We conduct Full Functional Repair - Examine all the parts to undergo repairs or replacements to restore tools’ performance instead of partial repair.
Partial repair or replacement of parts will easily lead to reduction in tools’ performance and lifetime and increase the repair frequency.
Besides, we conduct safety test, performance test, tool cleaning and reapplication of lubricant before sending back the tools to you.
3 DAYS CONSISTENT REPAIR SERVICE
HOW LONG WILL MY TOOL REPAIR TAKE
Let's get started right away - repair cost pre-approvals
A repair quote can delay the entire repair process by 7 days.
With your consent, we’d like to start work on your tool right away. By pre-approving charged repair costs up to the repair cost limit, you eliminate the quotation process – meaning we won’t delay repair work and less downtime for you.
HILTI TOOL SERVICE
3 Days Consistent Repair Service
Agree on our pre-approval letter, no quotation is required and repair cost will not exceed Repair Cost Limit (RCL).
Repair will be completed within 3 working days or the repair will be free-of-charge.