COVID-19 Update

Update as of Jan 13, 2021

In the recent announcement of MCO, CMCO and RMCO by the Malaysian Government, Selangor state, where our office, Hilti Store and Tool Service Center are located at, is currently under MCO. In line with this announcement, here are some important changes in our business operation during MCO.

Hilti Store Petaling Jaya (Bandar Sunway)

• Our store is currently close for disinfection and will back to operation from Jan 18, 2021, 08:00am – 05:00pm (close during lunch hour from 12:00pm – 01:00pm)
• Disinfection work will be carried out on every Monday, 08:00am – 09:00am
• Hilti Store is open strictly for stock collection, repair tools drop-off and pick-up only, please place your order with us before visiting our store, either by calling your respective Hilti Account Manager, our Customer Service hotline at 1-800-88-0985 or order online using Click and Collect
• Glass door will be closed, you can enter our store using the side door, maximum 3 customers to be in Hilti Store at one time
• Practice social distancing by keeping yourself at least 1 meter away from another
• Wear a face mask when entering store, hand sanitizer is provided at the entrance
• You will not be allowed to enter if your body temperature is higher than 37.5⁰C

Repair Tool Service

• Repair tool service is operating as usual
• Repair time promise of 2-1-3, 2-1-5 and 2-1-7 are not available during MCO

Delivery Service, Pick-up at J&T Express and Puchong Warehouse

• Delivery service is operating as usual, please expect delay in delivery and tools pick-up due to possible roadblocks at certain location
• Please expect 2 – 3 days of delay in air freight to East Malaysia due to flight availability
• Hilti goods and repaired tools will be delivered and handover at the guardhouse of the jobsites, please provide the person in charge (PIC) in your PO to Hilti who is authorized to receive the goods and tools at the guardhouse
• Our warehouse, which is located at Puchong, is operating as usual
• Please bring along your MITI approval letter for verification purpose during goods pick-up

Customer Service and Hilti Online

• Customer Service and Hilti Online will be operating as usual

Account Manager and Engineer

• Our account managers and engineers will be working from home to assist you digitally, feel free to contact your respective account managers and engineers
• If you would like them to visit you at your jobsites, please provide a written consent or permission (email or letter)
• If you’re in the state that is not under MCO, our account managers and engineers are working as usual

The wellness of our customers and employee are the top priorities during this period. Please adhere to the safety measures when visiting our Hilti Store or when meeting up with our team member physically, to protect yourselves and our employee.

Should you have any enquiries, please contact your responsible Hilti Account Manager or our customer service hotline at 1-800-88-0985. Meanwhile, stay safe!

Update as of Jan 08, 2021

We would like to announce that our office, which is located at Oasis Square and Hilti Store Petaling Jaya (Bandar Sunway) will be closed from today, 8^th Jan 2021 until further notice to carry out a comprehensive disinfection in both premises.

During this pandemic time, we have strictly adhered to the SOP and practiced good hygiene as suggested by the Government, despite this unfortunately one (1) of our employees has recently tested positive for COVID-19. The management is also tracing other employees who might have been in close contact with the employee, and all of our team members will have to work from home to continue to support your business.

Other updates:

• Tool repair service and delivery service are operating as usual
• Stock collection, repair tools drop-off and pick-up at Hilti Store is not possible until further notice
• To place your order, please use our website (www.hilti.com.my), contact our Customer Service at
  1-800-88-0985, email us at myhilti@hilti.com or contact your respective Account Manager
• For on-site or office support like Account Manager and Engineer, please provide your consent before our team member can visit you

Should you have any enquiries, please contact your responsible Hilti Account Manager or our customer service hotline at 1-800-88-0985. Meanwhile, stay safe!

Update as of Oct 13, 2020

Following the announcement of Conditional Movement Control Order (CMCO) implemented at Selangor, Putrajaya, Kuala Lumpur and Sabah from 14th to 27th October 2020, please take note on the changes below:

• All operation (Hilti Store, delivery service, tool repair service, stock pick-up at J&T Express) remain as usual
• Hilti Store Petaling Jaya (Bandar Sunway) is open from Monday to Friday, 8am to 5pm
• Please expect some delay in tools pick-up and stock delivery due to possible roadblocks at certain locations
• Please expect 2 – 3 days of delay in air freight to East Malaysia due to flight availability
• Tawau, Lahad Datu, Kunak and Semporna are currently under TEMCO, delivery and pick-up to and from these areas are not possible, customers from these areas are advised to pick up your products from our depot at Kota Kinabalu, if possible
• Place your order via Hilti Online or quotation to confirm your order digitally, use Click & Collect function for same day collection from Hilti Store Petaling Jaya to minimize interaction (watch video on how to use Click & Collect)

Please follow the SOPs imposed by Ministry of Health, to check in using MySejahtera application, measure your body temperature and wear a face mask when entering the premises, including Hilti Store, warehouse and depots.

Stay safe!

Update as of June 11, 2020

In the recent update of Recovery Movement Control Order, our Petaling Jaya Hilti Store will be operating from June 15, 2020 as follows:

Cleaning / Disinfecting time: 07:30 am - 08.30am (Monday)

Business hour: 09:00am - 05:00pm (Monday)
08:00am - 05:00pm (Tuesday to Friday)

Business day: Monday to Friday (except public holiday)

Please adhere to the following safety measures before / during your visit to Hilti Store to protect yourselves and our employees:

• Place your order with us before visiting our store, either by calling your respective Hilti Account Manager, our Customer Service hotline at 1800-88-0985 or order online using Click and Collect to arrange for stock collection
• Temperature check for all upon entering Hilti Store
• Wear a face mask upon entering Hilti Store
• Attendance check in record in a logbook
• Hand sanitizer will be provided upon entering Hilti Store
• We only allow maximum 3 customers to be in Hilti Store at all times
• Practice social distancing by keeping yourself at least 1 meter away from another
• Glass door will be closed, please enter our store using the side door, and inform us upon arrival
• Our store will be closed during lunch hour from 12:00pm - 01:00pm 
• Only in-store quick purchase or stock collection is allowed
• Repair tools drop-off is available

Update as of May 6, 2020

In the recent update of Movement Control Order phase 4 by the Ministry of Domestic Trade, hardware stores are only allowed to accept customers after 10a.m. In line with this change, our Petaling Jaya Hilti Store will be operating from May 8, 2020 as follows:

Cleaning / Disinfecting time: 09:00 am - 10.00am

Business hour: 10:00am - 05:00pm

Business day: Monday to Friday (except public holiday)

Please adhere to the following safety measures before / during your visit to Hilti Store to protect yourselves and our employees:

• Place your order with us before visiting our store, either by calling your respective Hilti Account Manager, our Customer Service hotline at 1800-88-0985 or order online using Click and Collect to arrange for stock collection
• Temperature check for all upon entering Hilti Store
• Wear a face mask upon entering Hilti Store
• Attendance check in record in a logbook
• Hand sanitizer will be provided upon entering Hilti Store
• We only allow maximum 3 customers to be in Hilti Store at all times
• Practice social distancing by keeping yourself at least 1 meter away from another
• Glass door will be closed, please enter our store using the side door, and inform us upon arrival
• Our store will be closed during lunch hour from 12:00pm - 01:00pm 
• Only in-store quick purchase or stock collection is allowed
• Repair tools drop-off is available

Update as of May 4, 2020

Hilti Store is open and tool repair service is available! 

We have received approval letter from MITI to operate our business at Hilti Store and our repair service is also available. Operation of Hilti Store and repair service is as follows:

Hilti Store

• Business hour: 08:00am - 05:00pm (lunch hour break from 12:00pm - 01:00pm)
• Business day: Monday to Friday
• Place your order with us before visiting our store, either by calling your respective Hilti Account Manager, our Customer Service hotline at 1800-88-0985 or order online using Click and Collect to arrange for stock collection
• Wear a face mask when entering store
• Hand sanitizer will be provided when entering store
• We only allow maximum 3 customers to be in Hilti Store at all times
• Practice social distancing by keeping yourself at least 1 meter away from another
• Glass door will be closed, you can enter our store using the side door, please inform us upon arrival
• You may drop off or pick up your repair tools at Hilti Store

Repair Service

• Close door policy will be applied until further notice, no visitors are allowed to enter the premise
• 3 / 5 / 7-days or free repair promise is suspended until further notice

If you require any support from us, please do not hesitate to contact our Customer Service or our dedicated Account Manager, Engineer, Assistant Engineer (tester) or ON!Track consultant. We will arrange the appointment accordingly.

Update as of Apr 30, 2020

Hilti is ready to support all customers that fall under "Essential Service".

If you have received approval from the International Trade and Industry Ministry (MITI) to operate, we are ready to support you. Simply provide the following documents when placing your orders with us, either online, or directly with our Customer Serivces or Account Managers:

• Approval letter indicating that you and / or your sub-contractors are categorized under Essential Service / Critical Construction and that Hilti is your supplier
• Your Purchase Order to Hilti

With this, we can either deliver your order to your desired ship-to address or you can pick up from our warehouse which is located at Puchong.

Note: delivery charges may vary during MCO

Update as of Apr 15, 2020

Please be informed that our Petaling Jaya Hilti Store will be closed tomorrow (Apr 16, 2020) as we are still waiting for business operation approval from the International Trade and Industry Ministry (MITI) during Movement Control Order phase 3.

Follow us for more updates!

Update as of Apr 8, 2020

In the recent update of Movement Control Order phase 2 by the Malaysia's National Security Council, hardware stores are allowed to open two times a week. In line with this change, our Petaling Jaya Hilti Store will be operating to support you.

Business hour: 08:00am - 04:00pm

Business day: Monday and Thursday only (from Apr 9, 2020 onwards)

The wellness of our customers and employee are the top priorities during this period. Please adhere to the following safety measures before / during your visit to Hilti Store to protect yourselves and our employees:

• Place your order with us before visiting our store, either by calling your respective Hilti Account Manager, our Customer Service hotline at 1800-88-0985 or order online using Click and Collect to arrange for stock collection
• Wear a face mask when entering store
• Hand sanitizer will be provided when entering store
• We only allow maximum 3 customers to be in Hilti Store at all times
• Practice social distancing by keeping yourself at least 1 meter away from another
• Glass door will be closed, you can enter our store using the side door, please inform us upon arrival
• Our store will be closed during lunch hour from 12:00pm - 01:00pm
• Only in-store quick purchase or stock collection is allowed, repair tools drop-off is not available until further notice

You can also look for more information on our operations and activities, including webinars to keep your team members engaged from our website. In the meantime, stay safe, stay healthy and stay smile.

Update as of Mar 26, 2020

With the announcement from the government to extend the Movement Control Order to battle the spread of the COVID-19 in Malaysia, Hilti has to take actions as follows:

The following services will still be available:

• Account Managers / Engineers can be contacted through phone 
• Customer Services Hotline (1800-88-0985) – operating between 8.00am – 5.00pm, Monday to Friday
• Our website (www.hilti.com.my) – to search for products and service information, and to place your order
• Our AskHilti technical platform (https://ask.hilti.com.sg/) – to answer to your technical questions or to get advice on our products
• Your order will be delivered to your designated locations after the end of the Movement Control Order, same applies to repair tools pick-up (subject to further announcement from the Malaysia government). 

The following services have to be suspended until the end of Movement Control Order:

• On-site pull out testing
• Tool repair service and time promise of delivery 
• Product delivery and repair tool pick-up

The safety and well-being for our customers and our employees is the top priority during this critical time, and we are looking forward to provide you our full services after the end of Movement Control Order, subject to further announcement from the Malaysia government.

If there is any change of direction, we will inform you in a separate communication. In the meantime, stay safe and stay informed.