COVID-19 Update

Updated May 6, 2020

In the recent update of Movement Control Order phase 4 by the Ministry of Domestic Trade, hardware stores are only allowed to accept customers after 10a.m. In line with this change, our Petaling Jaya Hilti Store will be operating from May 8, 2020 as follows:

Cleaning / Disinfecting time: 09:00 am - 10.00am

Business hour: 10:00am - 05:00pm

Business day: Monday to Friday (except public holiday)

Please adhere to the following safety measures before / during your visit to Hilti Store to protect yourselves and our employees:

• Place your order with us before visiting our store, either by calling your respective Hilti Account Manager, our Customer Service hotline at 1800-88-0985 or order online using Click and Collect to arrange for stock collection
• Temperature check for all upon entering Hilti Store
• Wear a face mask upon entering Hilti Store
• Attendance check in record in a logbook
• Hand sanitizer will be provided upon entering Hilti Store
• We only allow maximum 3 customers to be in Hilti Store at all times
• Practice social distancing by keeping yourself at least 1 meter away from another
• Glass door will be closed, please enter our store using the side door, and inform us upon arrival
• Our store will be closed during lunch hour from 12:00pm - 01:00pm 
• Only in-store quick purchase or stock collection is allowed
• Repair tools drop-off is available

Updated May 4, 2020

Hilti Store is open and tool repair service is available! 

We have received approval letter from MITI to operate our business at Hilti Store and our repair service is also available. Operation of Hilti Store and repair service is as follows:

Hilti Store

• Business hour: 08:00am - 05:00pm (lunch hour break from 12:00pm - 01:00pm)
• Business day: Monday to Friday
• Place your order with us before visiting our store, either by calling your respective Hilti Account Manager, our Customer Service hotline at 1800-88-0985 or order online using Click and Collect to arrange for stock collection
• Wear a face mask when entering store
• Hand sanitizer will be provided when entering store
• We only allow maximum 3 customers to be in Hilti Store at all times
• Practice social distancing by keeping yourself at least 1 meter away from another
• Glass door will be closed, you can enter our store using the side door, please inform us upon arrival
• You may drop off or pick up your repair tools at Hilti Store

Repair Service

• Close door policy will be applied until further notice, no visitors are allowed to enter the premise
• 3 / 5 / 7-days or free repair promise is suspended until further notice

If you require any support from us, please do not hesitate to contact our Customer Service or our dedicated Account Manager, Engineer, Assistant Engineer (tester) or ON!Track consultant. We will arrange the appointment accordingly.

Updated Apr 30, 2020

Hilti is ready to support all customers that fall under "Essential Service".

If you have received approval from the International Trade and Industry Ministry (MITI) to operate, we are ready to support you. Simply provide the following documents when placing your orders with us, either online, or directly with our Customer Serivces or Account Managers:

• Approval letter indicating that you and / or your sub-contractors are categorized under Essential Service / Critical Construction and that Hilti is your supplier
• Your Purchase Order to Hilti

With this, we can either deliver your order to your desired ship-to address or you can pick up from our warehouse which is located at Puchong.

Note: delivery charges may vary during MCO

Updated Apr 15, 2020

Please be informed that our Petaling Jaya Hilti Store will be closed tomorrow (Apr 16, 2020) as we are still waiting for business operation approval from the International Trade and Industry Ministry (MITI) during Movement Control Order phase 3.

Follow us for more updates!

Updated Apr 8, 2020

In the recent update of Movement Control Order phase 2 by the Malaysia's National Security Council, hardware stores are allowed to open two times a week. In line with this change, our Petaling Jaya Hilti Store will be operating to support you.

Business hour: 08:00am - 04:00pm

Business day: Monday and Thursday only (from Apr 9, 2020 onwards)

The wellness of our customers and employee are the top priorities during this period. Please adhere to the following safety measures before / during your visit to Hilti Store to protect yourselves and our employees:

• Place your order with us before visiting our store, either by calling your respective Hilti Account Manager, our Customer Service hotline at 1800-88-0985 or order online using Click and Collect to arrange for stock collection
• Wear a face mask when entering store
• Hand sanitizer will be provided when entering store
• We only allow maximum 3 customers to be in Hilti Store at all times
• Practice social distancing by keeping yourself at least 1 meter away from another
• Glass door will be closed, you can enter our store using the side door, please inform us upon arrival
• Our store will be closed during lunch hour from 12:00pm - 01:00pm
• Only in-store quick purchase or stock collection is allowed, repair tools drop-off is not available until further notice

You can also look for more information on our operations and activities, including webinars to keep your team members engaged from our website. In the meantime, stay safe, stay healthy and stay smile.

Updated Mar 26, 2020

With the announcement from the government to extend the Movement Control Order to battle the spread of the COVID-19 in Malaysia, Hilti has to take actions as follows:

The following services will still be available:

• Account Managers / Engineers can be contacted through phone 
• Customer Services Hotline (1800-88-0985) – operating between 8.00am – 5.00pm, Monday to Friday
• Our website (www.hilti.com.my) – to search for products and service information, and to place your order
• Our AskHilti technical platform (https://ask.hilti.com.sg/) – to answer to your technical questions or to get advice on our products
• Your order will be delivered to your designated locations after the end of the Movement Control Order, same applies to repair tools pick-up (subject to further announcement from the Malaysia government). 

The following services have to be suspended until the end of Movement Control Order:

• On-site pull out testing
• Tool repair service and time promise of delivery 
• Product delivery and repair tool pick-up

The safety and well-being for our customers and our employees is the top priority during this critical time, and we are looking forward to provide you our full services after the end of Movement Control Order, subject to further announcement from the Malaysia government.

If there is any change of direction, we will inform you in a separate communication. In the meantime, stay safe and stay informed.