Hilti VIP Inserts Guarantee

VIP Inserts Guarantee

Product, Purchase, Price

  • Have you ever struggled to find the right drill bit, abrasive disc or any other tool insert for the job?
  • Do you ever think that your inventory management could be more efficient?
  • Do you spend a lot of time negotiating with different suppliers to find the best deals on consumables?

For our most important customers, we guarantee an easier, safer and more cost-effective way to purchase inserts.

VIP Inserts Guarantee

As a VIP customer, we want to make your workday as hassle-free as possible, so have listened to feedback from VIP customers such as yourself, to develop the new VIP Inserts Guarantee Service.

With this new offering, we guarantee:

  • Your satisfaction with our inserts products
  • Your satisfaction with a smooth and easy order process for consumables 
  • And guarantee that your tool inserts will be delivered at fair price

Product Guarantee

At Hilti, we’re confident in the quality of our products and excellent consultancy service of our sales teams, so exclusive to our VIP customers, we offer a satisfaction guarantee on our inserts. If you as VIP customer are not happy, you can return your products and we’ll be happy to refund you*.


Purchasing Guarantee

As a VIP customer, we don’t just want to sell you the best products, we want to make sure that your business runs as smoothly as possible. Therefore, we now guarantee that you’ll have access to the easiest way of ordering from us for your business. Easy entry order forms, customised order lists that can be scanned by a hand scanner or full eB2B integration; the choice is yours to suit your business.


Price Guarantee

To get the lowest prices possible for your tool inserts, it can take hours negotiating the best prices from different suppliers. Exclusive to our VIP customers, we guarantee that you will always be offered our tool inserts at fair prices, meaning that you can feel confident that you are making a good deal when you buy all your tool inserts from Hilti, and receive the same price across any channel be it on the website, instore or on the phone with our Customer Services team. We want to sit down with you, analyse your needs and offer you the lowest total possible price for your tool insert requirements and are willing to work with you on the pricing of our value insert lines.


Purchasing from Hilti

At Hilti, we work hard to be the best partner for your business. We offer all our customers a dedicated Account Manager, who can support you with free on-site consultancy, access to 23 Hilti Stores in Great Britain, direct contact with our Customer Services team who answers your calls within 10 seconds on average and access to our webpage that is available 24/7, offering quicker turnaround from purchase to receiving your goods in-hand.

How do you manage your inserts and all your equipment?

Tired of losing your chisels on jobsites? Overconsuming drill bits? Not controlling your costs on inserts? We can help you making savings on all your equipment, whether it is inserts, Hilti and non-Hilti tools or even PPEs. Ask for a consultation and analysis and we will find a tailored solution to help you becoming more productive.

Read more about our business optimisation solutions here