Services Description and Services Specific Terms of Hilti ON!Track

1.1. The Services will be made available by Hilti to the Customer pursuant to the Software and Services Agreement and the respective Order Form (together referred to as the “Agreement”). The Service consists of (i) the Software and (ii) the Customer Support as described in the Agreement.

1.2. The Software consists of

1.2.1. Web application

a) Asset management
b) Inventory management
c) Asset tracking
d) Maintenance management
e) Health and safety management

1.2.2. Mobile application

a) Asset management
b) Inventory management
c) Asset tracking
d) Maintenance management
e) Health and safety management
f)  Barcode scanning
g) Background scanning

2.1. Software Access

Service Provider shall provide access to the Services upon the completion of the Professional Implementation Services.

2.2. Authorized Users and Rights Granted. Authorized Users shall be Customer`s employees and Customer`s suppliers and/or customers.

2.3.  Extraction Period. Upon the end of the Term or Renewal Term (as applicable), Customer is responsible for extracting Customer Data beforehand. The Service provider will delete customer data [180] days thereafter. Customer data can no longer be recovered after this period.

To be able to implement, use and operate the Services, the Customer must ensure that Customer’s systems, networks and/or devices meet the following System Requirements:

All system requirements are subject to change at the discretion of service provider due to changes in system setup, design and functionality. 

When using the Services, the Customer must fully comply with the following Usage Restrictions and is solely responsible to implement the required mitigation steps using its best efforts to avoid any potential incorrect usage:

Any and all Assets shall be handled according to the principles, formulas and security regulations and in accordance with the manufacturer`s technical directions and operating, mounting and assembly instructions, etc., that must be strictly complied with. Any Assets shown in the Software are based on the data Customer puts in. Therefore, Customer bears the sole responsibility for the absence of errors, the completeness and the relevance of the data to be put in by Customer. Further, the data captured in the Software may not represent all data needed to assess the health / monitoring of an Asset. Therefore, Customer bears sole responsibility for monitoring the Asset`s (i) maintenance schedule, (ii) lifecycle management, and (iii) physical Asset inspection from time to time. The Software only serves as a monitoring assistance, but without any warranty or guarantee as to the absence of errors, the correctness or fitness for any intended purpose. Customer must take all necessary and reasonable steps to prevent or mitigate damage caused by the usage of the Services. For complex and sensitive Assets, the involvement of a professional expert for inspecting and maintaining the Assets according to the Asset`s applicable operational menu needs to be adhered to by the Customer and is highly recommend by the Service Provider.