Hilti Tool Service
A warranty that goes further
Our world-class repair service
How much will my tool repair cost?
20 years manufacturer's warranty
- We will repair your tool free of charge if it breaks down as a result of materials or manufacturing defects for 20 years.
- A charged repair will never cost you more than 30% of the price of a brand new replacement tool. If the actual cost of labour and parts is less, then that is all you'll pay.
Up to 2 years wear & tear coverage
- We will repair your tool completely free of charge for up to 2 years from the date of purchase. This includes damage resulting from normal wear and tear. You won't pay for parts, labour or even pick-up and delivery.
- After the wear & tear period, the cost of paid repairs are capped for the remaining warranty period.
Our repair guarantee
- If your tool breaks down within 1 month of a paid repair, we will repair it free of charge. This also covers wear and tear, free pick-up and delivery.
How long will my tool repair take?
Let's get started right away - repair cost pre-approvals
A repair quote can delay the entire repair process by 7 days.
With your consent, we’d like to start work on your tool right away. By pre-approving charged repair costs up to the 30% repair cost limit, you eliminate the quotation process – meaning we won’t delay repair work and less downtime for you.
Super fast and reliable
We'll collect, repair and return your tool to site, faster than any other tool repair service.
We even guarantee 3 working days turnaround* in Klang Valley, and 5 working days turnaround in Penang, Ipoh, Seremban and Johor Bahru. If we fail, your repair is free!*
*Conditions apply. Refer to T&Cs for details.
Catch a glimpse behind the scenes
HILTI TOOL SERVICE
Klang Valley
3 Days Consistent Repair Service
Agree on our pre-approval letter, no quotation is required and repair cost will not exceed Repair Cost Limit (RCL).
Repair will be completed within 3 working days or the repair will be free-of-charge.
Penang, Ipoh, Seremban, Malacca, Johor Bahru
5 Days Consistent Repair Service
Agree on our pre-approval letter, no quotation is required and repair cost will not exceed Repair Cost Limit (RCL).
Repair will be completed within 5 working days or the repair will be free-of-charge.
Kota Kinabalu, Kuching
7 Days Consistent Repair Service
Agree on our pre-approval letter, no quotation is required and repair cost will not exceed Repair Cost Limit (RCL).
Repair will be completed within 7 working days or the repair will be free-of-charge.
